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Bluefactory restore support: How does it work?

Bluefactory follow a 4-step Process to restore quickly & accurately what has been lost

At Bluefactory, we know that restore operations can be complicated and risky because it involves modifying your production data. Indeed, data can be involved in Triggers, Workflows, automated rules, or non-declarative processes. Every potential issue might be taken into consideration in a Restore process.

Bluefactory support team can help you during the restore operations., Bluefactory applies a 4-step process that allows you to quickly and accurately recover what has been lost (and avoid any similar loss in the future).

  1. Incident

Note that Bluefactory can help you identify deletion. Go to History, and click on the desired version/snapshot. Here you can see the evolution between the snapshot you selected to compare to the previous version. You can see indicators (up arrow, down arrow, or equal) for the Number of Objects, Number of Records, Number of Files, and Backup Size.

  1. Analysis

We'll ask you basic questions to understand precisely the situation and determine why and how the loss happened.

The aim here is to know the following:

  • The precise time when the loss occurred to search data in the backup snapshot
  • Which objects & records are impacted to know what to restore?
  • What was the cause of the data corruption in order to avoid the same problem in the future?
  1. Research

We realize some research to restore the full integrity of what has been lost.

It often happens that several objects are impacted. We so determine the objects and each records to restore per objects.

Research is based on the previous step (Analysis) to determine which Backup snapshot we should download, the last before the incident. Then, we find records in the downloaded file.

  1. Insertion

Last but not least, each record that have been lost are restored in your Salesforce CRM, according to the last backup snapshot before the incident.

We take notice of each record relationships. We take care to restore data, knowing these could be involved in an automated process.

Depending on your Service Level Agreement (SLA) with Bluefactory, you'll have to be more or less involved in the following process. For example, if you opted for a full accompaniment in the Restore process, you will be involved only in steps 1 and 2 (to agree on what happened and what to do). Contact us to have more information regarding SLA or Bluefactory Restore process.