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Salesforce Objects Included and Excluded in Backups

By default, Bluefactory back up all the Salesforce data & metadata in the Org. However, some things (Objects, customization...) in a Salesforce org aren’t available in through API, and so for Bluefactory backup as we use that API.

Salesforce Objects that are backed up:​

  • Standard & Custom Salesforce objects (including Standard and Custom fields)

  • Files (Attachment, MailmergeTemplate, StaticResource, Document)

  • Knowledge Base Articles

Salesforce Objects that are NOT fully supported by the API:​

  • AccountUserTerritory2Views
  • ApexLimitEvents
  • BackgroundOperationResults
  • CollaborationGroupRecords
  • ContentFolderItems
  • ContentFolderMembers
  • ContentHubItems
  • Datacloud*
  • DataStatistics
  • DcSocialProfile*
  • EngagementHistories
  • EntityDefinitions
  • EntityParticles
  • FieldDefinitions
  • FlexQueueItems
  • IdeaComments
  • ListViewChartInstances
  • LoginEvents
  • NetworkUserHistoryRecents
  • OauthTokens
  • OutgoingEmails
  • OutgoingEmailRelations
  • OwnerChangeOptionInfos
  • PicklistValueInfos
  • PlatformActions
  • RelationshipDomains
  • RelationshipInfos
  • SalesOrder__xes
  • SearchLayouts
  • TenantUsageEntitlements
  • UserAppMenuItems
  • UserEntityAccesses
  • UserFieldAccesses
  • UserProfileFeeds
  • UserRecordAccess
  • Votes
  • *__b (BigObjects)
  • *__mdt (Custom Metadata)
  • *__x (External sObjects)

Salesforce Metadata that are NOT supported:​

  • Account Teams
  • Activity Button Overrides
  • Analytic Settings
  • Automated Case User Settings
  • Auto-number on Customizable Standard Fields
  • Calendars
  • Campaign Influences
  • Case Contact Roles
  • Case Feed Layouts
  • Case Team Roles
  • Console Layouts
  • Multiline layout fields for contract line items
  • Currency Exchange Rates
  • Data Category Visibility Settings
  • Delegated Administration
  • Divisions
  • Fiscal Year
  • File Upload and Download Security Settings
  • Lead Settings
  • Live Agent chats routed with Omni-Channel
  • Mail Merge Templates
  • Mobile Administration
  • Mobile Users and Devices
  • Multiline layout fields for opportunity teams
  • Offline Briefcase Configurations
  • Opportunity Big Deal Alerts
  • Opportunity Update Reminders
  • Organization Wide Email Addresses
  • Outlook Configurations
  • Partner Management
  • The following standard picklists: IdeaTheme.Categories
  • Order.Status
  • Question.Origin. (All other standard picklists are supported.)
  • Predefined Case Teams
  • Product Schedule Setup
  • Quote Templates
  • Salesforce to Salesforce
  • Self-Service Portal Font and Colors
  • Self-Service Portal Settings
  • Self-Service Portal Users
  • Self-Service Public Solutions
  • Self-Service Web-to-Case
  • Service report templates
  • Site.com
  • Social Account/Contact Settings
  • Social Business Rules
  • Social Customer Service Settings
  • SoftPhone Layout
  • Solution Categories
  • Solution Settings
  • Standard fields that aren’t customizable (such as autonumber fields or system fields)
  • Tag Settings
  • Territory Assignment Rules
  • User Interface Settings (except calendar features
  • which are supported in ActivitiesSettings)
  • Web Links on Person Account Page Layouts
  • Web-to-Lead