Getting support
Email support is included with every bluefactory plan.
Contact us
- Email: support@bluefactory.io
- From the app: click Support at the bottom of the sidebar.
Our team is based in France; core support hours are roughly 9am–6pm CET on business days, and we often reply outside those hours.
What to include
The more context you give us, the faster we can help:
- What you were doing — the module and page you were on, and the steps you took.
- What happened — the exact error message or unexpected behavior, ideally with a screenshot.
- When it happened — date and time (with your timezone).
- Which org and which item — for example the backup name and the run date, or the tracker and build.
tip
Never include passwords, security tokens, or exported customer data in a support email. We will never ask for your Salesforce password — we don't need it and we couldn't use it.
Feature requests
We love hearing how bluefactory could work better for you. Send ideas to the same address — they go straight to the product team.